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Forum Discussion
Community Pages Update Feedback
NETGEAR's new Community Pages are live and we want your feedback. We want to thank the Community for feedback from our first live test in June.
We hope you'll take our survey and tell us wh...
Device/Browser: 15" Retina Macbook/Chrome
I provided this feedback last time, but please make it easier to browse topics in multiple communities at the same time. It would make it easier for people like me, who like to roam and answer general networking questions.
With the old forum, I could browse all Home Networking topics. The new forum has a link to display all topics but this includes business communities. I am less familiar with Netgear's business products, so this listing is less useful.
The information density is improved from the previous iteration but there is still too much vertical white space.
I don't know if there is some new trend in UI design, but the new forum still doesn't make effective use of the full width of the screen. It feels like it's designed for old 4:3 aspect ratio monitors. :-(
I may have missed it but please provide settings to change the font size. The message text is just a tad too small.
I understand that the new forum is a work in progress but many of the preference settings are not working.
Nice how message 1276 in this thread has to be scrolled from side to side to read it. The browser window is plenty wide to accomodate it. Would be nice if the "improved" community software used the available screen space.
Yep, still extremely poor use of space. The crap in the left column is just that. Put in on another page (where nobody will likely go) or at least get rid of it when reading messages (as it is gone for replying).
We need a "Read All", not just a "Read All Unread".
But the worst thing of all: Every old message thread has been re-opened for replies. I just replied to one where somebody added to a message more than a year old and I didn't even realize it till it was too late. While I sometimes feel you close threads too quickly, having them all open is even worse.
Oh, and one more thing that's made even worse my the new format but has always bothered me.
Your moderators' incessant replys of "We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped..." Are unhelpful, coumterproductive, and often make them look silly.
They are unhelpful for an obvious reason. They answer nothing.
They are counterproductive because they elevate a thread to "unread" when there is no new relevent information. That puts them in the "read all unread" list.
And they make the moderator look silly because at least half the time it is obvious that no solution has been accepted because it is obvious no solution has been provided. If the moderator cannot tell that, then he/she is unsuited for the job. Of course, I suspect that someone in Netgear management is telling them to do this, since they all do it, so it is actually management that is silly. If this was only used when it is obvious that the OP has found a solution (sent a message like, "yes, that fixed it") but did not select the reply as a solution, I could tolerate it more.
I would prefer to see more community/forum thread information than the advertisments down the left using up real estate for mostly what I consider garbage. I read left to right, so it's annoying having extra rubbish on the left. If you really believe it to be valuable, then please locate it to the right, and minimise the intrusion in to the real data.
The fonts are covered already. Thread entry uses good clear fonts (actually a little on the large side). Preview and thread reading seems to change that and use poor unreadable fonts.
