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Forum Discussion
Customer Support
This is the only format besides spewing on social media or sending an actual letter to the corporate office in San Jose that I can think to use. 1 of 3 Orbi's not working, all bought at same ti...
Questions:
- Who was this system purchased from?
- How long have you had it?
- You have noted a ticket number (or incident number) from those previous discussions with Netgear support?
The obvious path is to contact Netgear support again (and again), referencing the open ticket, until the problem is escalated to someone who can authorize a Return Material Authorization (RMA).
If it was purchased from Amazon or Best Buy, you could box it up and return the whole package.