Faulty reset button

I purchased the Orbi 970 Series Router and Satellite in early 2024 for approximately $1,800. Last week, I powered down my system temporarily to replace security cameras. When turning it back on, the router could no longer be recognized. After troubleshooting, I was informed by the Netgear rep that the reset button is faulty and that nothing can be done to repair or service the unit. Which is absolutely unacceptable for a premium system at this price point.  I invested in the Orbi 970 because of its performance and reputation, but to hear that a small component failure renders the entire unit useless, with no repair option or support solution- is both frustrating and disappointing.  Please escalate this issue to a supervisor or engineering support team. I would like to know what remedies Netgear offers in situations like this—whether through warranty coverage, repair service, or product replacement.