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RSCAGLIA's avatar
RSCAGLIA
Follower
Jul 31, 2023

EAX20 AX1800 . Connection En GUEST OK en 2.4 Ghz mais IMPOSSIBLE en 5 GHZ

Bonjour, English: Can't connect AS GUEST at at 2.4 MGz 5 GHz. As well on my IPhone14 and PCwindows 11 Connecting at 2.4 GHz is OK. WHY ? What i can do to Solve ?   Il m'est impossible de me con...
plemans's avatar
plemans
Guru - Experienced User
Jul 31, 2023

Did you set it up using the push button WPS option? 

If so, factory reset the extender  and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk