NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MrRobot's avatar
MrRobot
Tutor
Sep 11, 2022

RBK352-Satellite ne fonctionne plus après mise à jour du firmware

Hello, I have a router RBR350 and two satellites RBS350.   Yesterday I updated the firmware of my devices to version 4.4.1.29 and since then one of my satellites does not work properly (only ...
ekhalil's avatar
ekhalil
Master
Sep 12, 2022
MrRobot wrote:

Hello, 

I have an RSR350 router and two RBS350 satellites.

Yesterday I updated the firmware of my devices to version 4.4.1.29 and since then one of my satellites no longer works correctly (only one, the other works correctly).

Devices that connect via this satellite no longer have an internet connection, as if the satellite was not properly connected to the router (both are connected via 5G). However, according to the web interface of the router, the satellite is connected correctly.

I've tried resetting the satellite several times, but when it restarts it syncs directly with the router...well in theory since the connection isn't working. I also saved my configuration, reset the router and restored my settings, but again when I turn on the satellite, the devices connected to it no longer have internet access.

Any help would be welcome.

Thanks in advance !

PS: I also connected the satellite directly to the router via the ethernet port but even like that doesn't work.

I suspect that the "bad" satellite got an IP address not from Orbi router but from the ISP router and that's why it's causing the issues that you're seeing.

What is the make and model of the ISP modem/router to which Orbi router is connected? 

  • MrRobot's avatar
    MrRobot
    Tutor
    Sep 12, 2022

    Hello,

     

    Thank you but I have configured my ISP router in order not to interfere with the Orbi.

    For those who might want to do the same, here is how I did it:

    On my ISP router I disabled the wifi, set a DHCP range up to 192.168.1.2, reserved this IP for the Orbi and set the DMZ on this IP as well.

    The Orbi is configured with a DHCP range from 192.168.2.x and it works perfectly. Doing so I can use the VPN function without any issue, etc.

     

    I re-applied the latest firmware on the satellite but it did not help.

    I have tried to connect my PC directly to the satellite with an ethernet cable and the connection works fine, but as soon as I try to use the wifi it fails to connect to the internet.

     

     


    Edit: typo

    • ekhalil's avatar
      ekhalil
      Master
      Sep 12, 2022
      MrRobot wrote:

      .............

      I have tried to connect my PC directly to the satellite with an ethernet cable and the connection works fine, but as soon as I try to use the wifi it fails to connect to the internet.

       

      Thanks for the information. What IP address does your PC get when connected via wifi and when connected by ethernet cable please? 

      • MrRobot's avatar
        MrRobot
        Tutor
        Sep 12, 2022

        Via Ethernet

        IPv4 Address. . . . . . . . . . . : 192.168.2.7
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1

         

        Via Wifi

        IPv4 Address. . . . . . . . . . . : 192.168.2.3
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1

         

        => both configurations make sense with my setup

         

        I don't know how it gets the IP adress in wifi because it says it cannot find the DHCP when I try "ipconfig /renew".

         

         

         

        PS: I would like to try connecting with a laptop to see if the problem does not come from my PC, but I don't know how to be sure the laptop actually connects to the "faulty" sattelite. A tracert to 192.168.2.1 (the IP adress of the Orbi) doesn't show any hop.

         

        PS2: Booted on a live linux distro (Fedora 36) and the wifi connection does not work either, so the problem is not related to my PC.

        I think this PC is the only one having a wifi 6 network adapter. Maybe that helps ?