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New - RBRE960 / RBSE960 Firmware Version 7.2.6.31 Released
Enhancements: 03/22/2024
(For all regions except Europe)
Improves the stability of WiFi device connections during roaming
This firmware addresses security vulnerabilities. For more informatio...
I have noticed issues that only seem to crop up after days of running - as few as 3-4 days, as many as 22 days. They are router or satellite restarts, memory growth in satellites to the point of causing a reboot and disconnect of all devices. I have seen WiFi disconnect and stop working until the router was rebooted. Have seen IPv6 stop working until it was re-enabled (likely a Comcast-NG interaction issue). I have seen satellites lose their backhaul connection with the router.
I believe at least the memory creep issues are related to using 2 satellites on Ethernet backhaul, just a guess. It could also be related to higher speed networks, mine is a 2G/200MB service. Maybe it's a combination of different factors that make the perfect storm that problems can appear? The % of Netgear customers with 2G and multiple Ethernet-wired backhaul satellites is small, I suspect. Plus, if there are some bugs that pop up after a number of days of running, NG has said that this kind of testing is very hard for them to do.
I just went back to v.21 to see how it runs. If v.31 is working well, great - if not, some caution could be warranted to try V.21 before spending lots of time trying to find a problem.
There a brand and model# on the ONT?
What CAT# cable are you using between the ONT and the RBR?
Ya, hoping that since v.21 was beta tested, we didn't get a chance to beta test v.31 or we would have caught these problem sooner. 🤔 Hoping NG will let us beta test next FW. BEFORE releasing. 😏
As the last part of my support call for the ports 2/3 speed issues, they had me update to .31. FWIW, I never had any noticeable .31 issues. And updating back to it didn't fix the ports, of course, or cause any other issues so far.
I just received a replacement RBR960 - hoping that fixes the ports - hard to imagine it wouldn't. Will be interesting to see what firmware comes on it out of the box.
Let us now how it turns out...
I upgraded the firmware to v.21. So far, the only big issue I ran into was one satellite would NOT enable its Wi-Fi. I did a 30-30-30 and then tried again. Same thing. Did another factory reset and things FINALLY kicked over. The router and other Satellite had NO issues so maybe the firmware had a bad day on this one satellite.
Now on to something else I noticed, but not that big of an issue. The speeds on v7.5 seemed a lot better. I am on a M4 iPad pro testing (Wi‑Fi 6E (802.11ax) with 2x2 MIMO). On v7.5 I was getting Download/Uploads in the 700s on a 2GB fiber. with v.21 I am in the 500s. I have also done a complete restart of the entire system and a restart of just the ONT modem and Orbi router leaving the satellites on. Same results. Granted, I know all about Wi-Fi and wired is better, but I know when my devices are on a good network, they can handle good speeds. My M4 can get 1100 Mbps easily. Also, I know it's a mobile device and you don't need all that speed but knowing that the device can handle the speeds tells me the low-end speeds could be due to an issue.
I will test the roaming of my devices to see how that handles over time.
Now on the wired side things are as they should be.
I'd be more patient while waiting for RBS to sync after downgrading. I caught this as well and gave the 960s more time to sync and update the WEB UIs. 5-10 minutes.
Also avoid using the 30-30-30 reset unless a normal FR fails. Should not be needed and only used as last resort.
When I work with my Orbi systems, I like to bring the RBS to same room or near my RBR and work with them there rather then at there remote locations. Easier to watch them and observe there behaviors. The once the RBS are fully loaded and synced with BLUE LEDs and those turn OFF, unplug RBS and return to remote locations.
How is the wifi section configured on the RBR?
Is the separate 6Ghz SSID network enabled?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Any Wifi Neighbors near by? If so, how many?What generation Apple products do you have and what iOS is loaded on them?
Be sure when speed testing, test near the RBR and might turn OFF RBS to ensure devices are connecting at the RBR to get a good speed test result.
bullm00n wrote:As the last part of my support call for the ports 2/3 speed issues, they had me update to .31. FWIW, I never had any noticeable .31 issues. And updating back to it didn't fix the ports, of course, or cause any other issues so far.
I just received a replacement RBR960 - hoping that fixes the ports - hard to imagine it wouldn't. Will be interesting to see what firmware comes on it out of the box.
Replacement RBR960 came with firmware V6.3.7.10_3.3.3 - interesting.
And this replacement has not solved my port 2/3 speed issue, but now I know why...more on that in a few...
bullm00n wrote:
bullm00n wrote:As the last part of my support call for the ports 2/3 speed issues, they had me update to .31. FWIW, I never had any noticeable .31 issues. And updating back to it didn't fix the ports, of course, or cause any other issues so far.
I just received a replacement RBR960 - hoping that fixes the ports - hard to imagine it wouldn't. Will be interesting to see what firmware comes on it out of the box.
Replacement RBR960 came with firmware V6.3.7.10_3.3.3 - interesting.
And this replacement has not solved my port 2/3 speed issue, but now I know why...more on that in a few...
Basically, it an incompatibility or bug(s) between the RBR960 and the Xfinity XB7 highspeed 2.5G port. And nothing to do with firmware versions.
Might try changing out the ISP modem for a NG modem only option. I believe they support NG CM series modems.
For users having problems with there Orbi units after updating to v.31, We recommend that if you have done most troubleshooting efforts to clear the issues seen after loading v.31 and still experience problems, you'll need to downgrade back to v.21 version. RBS first then RBR lastly. It's recommended after downgrading, to perform a Factory Reset and setup from scratch to ensure there no lingering FW from v.31 on the system. Also disable the Auto Update feature on the RBRs web page soon after to avoid the system re-updating back to v.31.
We have made NG aware of the issues with v.31 and have ask them to consider pulling back FW v.31 for all Orbi AX and AXE systems.
Thank you.- Guess I’ve been lucky. I’m on .31 with no problems since it came out.
- I managed to get firmware 7.2.6.31 working now by moving the satellites closer. It seems that 31 has had some change that requires a stronger connection between the satellites. I used an app to scan for the wireless backhaul strength. I did have to spend quite a bit of time finding new places to put the satellites, but now that all the satellites show a good connection, things seem to be stable and fine for the most part.
I'm back to .31 as well, only because support suggested it as part of some trouble-shooting, but it has been fine for me. I have not noticed any issues with it and I didn't the first time I installed it either as far as I could tell. Will keep an eye on it. My current config is a 1 wired SAT and another wireless backhaul SAT that is daisy-chaining off the wired one. Performance is quite good.
