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Forum Discussion
vickyrao
Jun 15, 2017Star
GENIE APP ON IOS AND ANDROID FAILED TO LOGIN
REFER: https://community.netgear.com/t5/Genie/Can-t-login-to-router-via-Genie/m-p/1303462#M6085 Many of us are having issues logging on to Genie App on Netgear Nighthawk X6 R8000. Since there was...
- Aug 10, 2017
Agreed. I have also updated my firmware to 1.0.3.48 and Genie app on Android and iOS is functioning again. Locally and Remotely it works without flaws. Finally this is sorted out.
Johnny2020
Jul 11, 2017Aspirant
Great to hear the app is working for you. However mine still does not work an either device. Are you able to access the router with the Genie app?
- Johnny2020Jul 24, 2017AspirantFinally found the root cause to my poor signal and continual drop off. My modem was connected to my router with a 20' cable. After a call to my ISP I was told my modem was running ok. They rebooted it and did their remote testing.
I relocated the modem next to the router with a 3' cable. The signal is 100% better. I rebooted all devices and now able to log into the genie app with all of my devices. Thanks Netgear and whomever is responsible getting the app to work more reliably. So far it's been great. I did shut off the metering option after reading that it slows down the modem.- Johnny2020Aug 07, 2017AspirantInstalled latest update .48 and the Genie app works. Thank you Netgear for listening and fixing the software for the Genie app. Whoooo hoo
- vickyraoAug 10, 2017Star
Agreed. I have also updated my firmware to 1.0.3.48 and Genie app on Android and iOS is functioning again. Locally and Remotely it works without flaws. Finally this is sorted out.