NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
vickyrao
Jun 15, 2017Star
GENIE APP ON IOS AND ANDROID FAILED TO LOGIN
REFER: https://community.netgear.com/t5/Genie/Can-t-login-to-router-via-Genie/m-p/1303462#M6085 Many of us are having issues logging on to Genie App on Netgear Nighthawk X6 R8000. Since there was...
- Aug 10, 2017
Agreed. I have also updated my firmware to 1.0.3.48 and Genie app on Android and iOS is functioning again. Locally and Remotely it works without flaws. Finally this is sorted out.
Jmisheal
Jul 11, 2017Initiate
I'm not sure how you concluded they fixed the problem as there were no updates to the app or the router.
I still have the same issue which has been existing for months, cannot login via the genie app. Not locally (while connected to the Wi-Fi of the router) or remotely. My Linksys router has been working without a hitch. This is a huge problem for Netgear and it appears they don't care. Oh well, my Linksys works great.
I still have the same issue which has been existing for months, cannot login via the genie app. Not locally (while connected to the Wi-Fi of the router) or remotely. My Linksys router has been working without a hitch. This is a huge problem for Netgear and it appears they don't care. Oh well, my Linksys works great.
- vickyraoJul 12, 2017Star
Surprisingly mine also started working again on Android. Did not get any sort of firmware update or app update but somehow im able to access. However it logged me out from my Netgear account. I had to re-login to access remotely. Without logging in, i can only access the router when on the same network.
So now it is working for me. Probably they did something with their Netgear Login module on the backend?
Can you guys try to clear the app data of the genie and try to reinstall the app and see if that helps?
- BJSJBJul 12, 2017Initiate
Genie still not working for me. Slowly giving up hope. Used to be great till update earleir this year. Boring.