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Howward's avatar
Howward
Follower
Sep 29, 2021
Solved

Genie incorrectly shows "Internet Not Connected"

The Basic window for Netgear Genie indicates "Internet Not Connected." However, my internet connection seems to be working pretty well (occasional short stoppages are the only issue that I have). My ...
  • plemans's avatar
    Sep 29, 2021

    The TG862 is a modem/router combo device. It isn't just a modem. 

    running 2 routers causes a double nat and can give you that issue.

    https://kb.netgear.com/30186/What-is-Double-NAT

     

    options? 

    1. put the tg862 in modem only/passthrough mode

    2. put the netgears IP address into the tg862's dmz

    3. put the netgear into access point mode. 

     

    Only use 1 of these solutions