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Forum Discussion
Howward
Sep 29, 2021Follower
Genie incorrectly shows "Internet Not Connected"
The Basic window for Netgear Genie indicates "Internet Not Connected." However, my internet connection seems to be working pretty well (occasional short stoppages are the only issue that I have). My ...
- Sep 29, 2021
The TG862 is a modem/router combo device. It isn't just a modem.
running 2 routers causes a double nat and can give you that issue.
https://kb.netgear.com/30186/What-is-Double-NAT
options?
1. put the tg862 in modem only/passthrough mode
2. put the netgears IP address into the tg862's dmz
3. put the netgear into access point mode.
Only use 1 of these solutions
michaelkenward
Oct 09, 2021Guru - Experienced User
Howward wrote:
The Basic window for Netgear Genie indicates "Internet Not Connected."
You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?