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Forum Discussion
Solved
genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
The Moderator should remove the tag "Problem Solved" from this post. As of 08-11-15 it is not solved.
Hi jackalDFL,
1. Is it the version 2.4.12 that you have tried?
2. Have you tried on another Windows 10 device?
Regards,
Dexter
Community Team
Hi Dexter;
Its actually 2.4.16.0 that I downloaded from Netgear Support
okay so I followed the link you provided to DenRose and got the.12 version and it is working. The version on the support server is fubar.
Followed all discussions, I have 2.4.16 working fine on WIN 10, BUT this was installed and working before I upgraded WIN 7 to WIN 10, so in fact I didn't have to install Genie directly on WIN 10. The same was with another computer where I installed 2.4.14 on WIN 8.1 before upgrading to WIN 10. The problem came up when trying to install 2.4.16 in order to upgrade 2.4.14. Tryed everything with no success. By now I can control the network from the working PC.
Both PC's are up to date with Windows 10.
It seems to me there is defintely a problem with the installation process. Furthermore I noticed that when listing installed applications on System Control Panel, for Genie the system is not able to quantify occupied space.
Hope the problem will solved sooner or later.