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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

anonvt's avatar
anonvt
Aspirant
Nov 12, 2015

I just got my netgear router today and tried installing Netgear Genie which displays "NETGEAR Genie has stopped working" "A problem caused the program to stop working correctly. Windows will close sthe program and notify you if a solution is aviable." I tried troubleshooting it through windows already but it doesn't work, and reinstalling did nothing. I'm on windows 10 , fully updated with all my drivers and routers firmware. Hopefully this can be looked at and fixed, seems I'm not alone.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 13, 2015

    Hi AlessioC and anonvt,

     

    We apologize for the inconvenience that this has caused you. Rest assured, we are working on a fix. As a temporary work around, please download and install the previous version of the NETGEAR Genie. You can use the download link below.

     

    http://files.netgear-support.com/go/?a=d&i=vkTGvqJA1f

     

    Regards,

     

    Dexter

    Community Team

    • sjcs's avatar
      sjcs
      Aspirant
      Nov 15, 2015

      I have 2 Windows 10 machines, 1 x Windows 10 Home and 1 x Windows 10 Pro and Genie was working happily on both. After MS released Version 1511 (OS Build 10586.3), Genie was uninstalled during the Home version update due to a incompatibility issue, however, Genie version 2.4.16 is working without issue on the Windows 10 Pro. I have downgraded the Win 10 Home machine to Genie Version 2.4.12 until the next release.

       

      Event log post Windows update on the Win10 Home system is below:

      Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8
      Faulting module name: wpcap.dll, version: 4.1.0.2001, time stamp: 0x4c24dd97
      Exception code: 0xc0000005
      Fault offset: 0x0001b345
      Faulting process ID: 0x1db0
      Faulting application start time: 0x01d11f4eebc05f4f
      Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
      Faulting module path: C:\WINDOWS\SYSTEM32\wpcap.dll
      Report ID: 59def3dd-90d5-490b-b9ac-646b601af0c1
      Faulting package full name:
      Faulting package-relative application ID:

       

      I hope this info is helpful....

       

      Stephen