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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
We apologize for the inconvenience that this has caused you. Rest assured, we are working on a fix. As a temporary work around, please download and install the previous version of the NETGEAR Genie. You can use the download link below.
http://files.netgear-support.com/go/?a=d&i=vkTGvqJA1f
Regards,
Dexter
Community Team
I have 2 Windows 10 machines, 1 x Windows 10 Home and 1 x Windows 10 Pro and Genie was working happily on both. After MS released Version 1511 (OS Build 10586.3), Genie was uninstalled during the Home version update due to a incompatibility issue, however, Genie version 2.4.16 is working without issue on the Windows 10 Pro. I have downgraded the Win 10 Home machine to Genie Version 2.4.12 until the next release.
Event log post Windows update on the Win10 Home system is below:
Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8
Faulting module name: wpcap.dll, version: 4.1.0.2001, time stamp: 0x4c24dd97
Exception code: 0xc0000005
Fault offset: 0x0001b345
Faulting process ID: 0x1db0
Faulting application start time: 0x01d11f4eebc05f4f
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\WINDOWS\SYSTEM32\wpcap.dll
Report ID: 59def3dd-90d5-490b-b9ac-646b601af0c1
Faulting package full name:
Faulting package-relative application ID:
I hope this info is helpful....
Stephen