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Forum Discussion
grumpybs
Aug 12, 2015Tutor
genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
- Sep 02, 2015
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
DanGa
Nov 29, 2015Aspirant
Same problem as others. Network Genie will not fully install with Windows 10. Very annoying.
JimmyK4
Nov 29, 2015Aspirant
As discussed in previous posts, the latest version of Genie won't install.
I also tried a previous version (.12) and it did install. However, I still cannot get it to recognise the WiFi adapter and connect to the network. The LED lights up on the adapter, but when you try to connect to the (WiFi) network you get the dreaded spinning circle for a very long time. THEN it finally asks me to connect the ethernet cable because it can't find it.
Of course there is no ethernet cable, which is why I bought this adapter.
Did the un-install process they insisted upon remove the device drivers?