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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I recently got the NETGEAR Nighthawk AC3000 X6 Tri-Band Wi-Fi Router (R7900), and it has been working great. I love the Netgear Genie, but windows did an update a few days ago and now everytime I try to open the Netgear genie I get the windows message that the Netgear genie has stopped working. I tried uninstalling and re-installing and get same exact error. Do you know what could be causing this error, or how I can fix it?
AnnMarie
Hi tyanjarosy,
There may be some components on some Windows 10 updates that do not work well with the latest version of the NETGEAR Genie program. We are working on a fix for this. In the mean time, you may use the download link below for the previous version that works with Windows 10.
http://files.netgear-support.com/go/?a=d&i=aumU9Vb284
Regards,
Dexter
Community Team