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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

Nick-B's avatar
Nick-B
Aspirant
Dec 13, 2015

Just installed Windows 10 cumulative update and guess what?

Netgear Genie has been removed from my system as incompatable with this versin of Windows. :-(

 

When is there going to be a fix for this?

carll76's avatar
carll76
Apprentice
Dec 13, 2015

I have tried to update to .20 today. Through the Genie app and by uninstalling .12 and installing .20..

 

It doesnt work, same error message. Reverted to a saved version of .12 and its working again.

 

Genie fail.PNG

  • Gerry_SA's avatar
    Gerry_SA
    Tutor
    Dec 21, 2015

    Hi Carll76,

    I now have .20 working fine!

    I'd like to see you with the latest version working too - please try my idea on this page - message 137.

    Uninstall your old version first...

    Let me know how you go.