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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
The "Solution" did not work for me, however I got it working on Windows 10!
I looked through the Windows logs | Application in Event Viewer and found that there was an Application Error, Event ID 1000 each time
I tried to run Genie. This revealed the "Faulting module path" to be C:\Windows\System32\wpcap.dll.
This file is used for packet capture, which obviously Genie needs.
I uninstalled Genie, then downloaded and installed Win10Pcap (Win10Pcap-v10.2-5002.msi) authored by Daiyuu Nobori, University of Tsukuba, Japan.
I reinstalled Genie and Voila! up and running. I hope this solution works for someone else!
Regards,
Gerry
Salisbury East, South Australia
Does not work for me Gerry. Same error
Maybe it only works for Port supporters
Go the Crows
Thinus
Sorry to hear my "solution" didn't work for you. Yes, very funny, lol - I don't follow football at all!
What version of Win 10 are you running? You can find this out by right-clicking on the Windows icon (bottom left), select Run and then type winver and press Enter.
Mine is Version 1511 (OS Build 10586.36) for example. I have a 64-bit system. There should be an Application Error generated in the Event Viewer for each time you ran Genie. What is the Faulting module path? This will tell you which dll it doesn't like, and then you can do some research from there.
I forgot to add a link to the download for Win10Pcap.
Regards,
Gerry
I did not think it was possible to stay in SA without following one of those two teams.
I am running the exact same version of W10 as you are on a 64bit Dell/Alienware PC
I have uninstalled genie, cleaned my registry with Ccleaner, installed Win10Pcap and re-downloaed the latest Genie - all done twice,. Same error each time
Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8
Faulting module name: wpcap.dll, version: 4.1.0.2001, time stamp: 0x4c24dd97
Exception code: 0xc0000005
Fault offset: 0x0001b345
Faulting process ID: 0x2f88
Faulting application start time: 0x01d13c9b4ee14b5c
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\WINDOWS\SYSTEM32\wpcap.dll
Report ID: 2a114083-754e-4e63-add1-986902d0b789
Faulting package full name:
Faulting package-relative application ID:This has been going on for many months now - does not look like Netgear will ever fix it
Thinus
Ah, interesting. Same wpcap.dll fault that I had.
Now, the only difference I can think of is that I already had ReadySHARE Vault installed, before I installed Win10Pcap.
Maybe try: Uninstall Genie, uninstall Win10Pcap. Restart. Install ReadySHARE vault, Genie and then Win10Pcap - Run up ReadySHARE Vault and close it.
Try Genie again. If it still does'nt work, try running Genie as Administrator - it will ask you about UAC - say Yes. Have a look in the NETGEAR Genie\bin folder for the executable, NETGEARGenie.exe.
What is the date stamp? Mine is 27/08/2015 at 12:08AM. It is 590K in size.
On your Genie desktop icon, does it have a blue and yellow shield with a white cross in the middle next to it? Mine does, as I am running it with special permissions. It could be (after doing the above) a permissions issue or other software you have installed...
BTW, I have no interest in ANY sport whatsoever, because I am a NERD! Lol :)
Cheers,
Gerry