NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
The "Solution" did not work for me, however I got it working on Windows 10!
I looked through the Windows logs | Application in Event Viewer and found that there was an Application Error, Event ID 1000 each time
I tried to run Genie. This revealed the "Faulting module path" to be C:\Windows\System32\wpcap.dll.
This file is used for packet capture, which obviously Genie needs.
I uninstalled Genie, then downloaded and installed Win10Pcap (Win10Pcap-v10.2-5002.msi) authored by Daiyuu Nobori, University of Tsukuba, Japan.
I reinstalled Genie and Voila! up and running. I hope this solution works for someone else!
Regards,
Gerry
Salisbury East, South Australia
Gerry - Sorry to say that your solution didn't work for me. I downloaded and installed Win10Pcap-v10.2-5002.msi... then tried to re-install Negear Genie.. unfortunately it wouldn't install
Sorry to hear that. You say Genie wouldn't install, or wouldn't run?
I installed Win10Pcap AFTER Genie - may make a difference.
I am running Genie Version 2.4.20 (even though it says 2.4.18 in Control Panel), which I assume is the latest, see below.
I'm not sure if having MS VC++ runtime helps, which I had installed before Genie and Win10Pcap...
Also, we all have different apps installed too, which may interfere.
Regards,
Gerry
Did you guys not try the fix that I posted above? It works perfect every time.
