NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
Netgear 600 one year old.
I just bought a new Dell Gamer , Win 10 with i5 6th generation processor.
I download genie, however, when I open it, Win 10 says it's not working and will get back to me when it has an answer.
Something is wrong I did a ping command and it is not pinging properly
I have a ebook program it was working great on my old computer, now , I downloaded it again and it cannot send books to my Kindle something is blocking the traffic. That did NOT happen with my old win 7 computer. It has to be something with Win 10. I am not that computer savy, however, I know a bit and something is wrong .
Thanks
Nic
Let me pre-empt Dexter from Netgear's answer - it will be the same one that he has given for over six months. He will give you a link to an old version (*.*.12) and promise you that they are working on the problem.
It may work for some but I am guessing that no-one with a newer Dell running windows 10 has managed to get it working - I certainly have not been able to on two machines.
Netgear either don't know how to fix this or simply don't care
Thinus