NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I'm running a new Dell laptop and the older version works fine on my Windows 10. The new version of Netgear Genie also works fine for me when you follow his post on swaping the drivers folder from the old version into the new version for me. No problem and easy to do.
Over the last six months I have followed every single advice that was provided. The old and new versions as well as the other fixes simply do not work on 2 top of the range Dell/Alienware PCs.
It is totally ridiculous to, after this length of time, still be told to goand find an old outdated software version and fiddle under the bonnet with driver settings to get this App working.
And I am not alone - there are posts every single day about this by new users discovering that the App does not work on their Windows ten PC
Very poor form