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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
Over the last six months I have followed every single advice that was provided. The old and new versions as well as the other fixes simply do not work on 2 top of the range Dell/Alienware PCs.
It is totally ridiculous to, after this length of time, still be told to goand find an old outdated software version and fiddle under the bonnet with driver settings to get this App working.
And I am not alone - there are posts every single day about this by new users discovering that the App does not work on their Windows ten PC
Very poor form
I followed the instructions to swap in the drivers and Genie came up. I was able to log to both the router and parental controls, but within parental controls I cannot get beyond the status page. The problem is that the Genie application is tiny on my screen and changing screen resolutions does not solve the problem. I am running a brand new ASUS zenbook with Windows 10. I have a ASUS zenbook with windows 7 with comparable screen resolution that has run NetGenie for 3 years without incident, so I'm at a loss as to what the problem is. I simply cannot access parental controls.
Very discouraged by how long windows 10 related issues have been affecting Genie users. Any help on this asap is most welcome.
Hi @pcmoan,
The status screen for parental control should give you the option to enable/disable the feature, change the basic settings, and change custom settings which opens up your default browser. The program has not yet been made to be DPI aware and may appear small on high resolution screens. Engineering has already been made aware of it and I will post if I have an update from them. You may temporarily use your other devices where the app/program works fine or the browser UI to manage your router settings. We apologize for the inconvenience that this has caused you. Rest assured, we are working on fixes for these issues.
Regards,
Dexter
Community Team
Thanks Dexter for the prompt reply. I've emailed the URL with the device ID to this laptop and can now access parental controls as I need to. Please do let me know when the application is DPI aware as I'd like to be able to access the rest of the netgear Genie functionality from the application on this Windows 10 machine.