NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I did delete genie in the control panel and it still failed. I went back and deleted everything on the pc that had 'netgear' in it except my internet favorites (not in the registry either). Made sure it did not show in the control panel. Downloaded the current version from the web site today and installed it without any problem. There have been many windows updates since I tried last. The version of Genie that installed ir 2.4.16.
I'm calling this fixed for me.
Bob
Hello,
I am unable to install the NG Genie on my new Windows 10 computer. It indicates that it installed successfully but when it trys to run,a Windows message come sup that says "NetgearGenie has stopped working, Windows is checking for a solution for the problem". But there isn't one. Any help is appreciated. Net Gear is unable to help because my router is past warranty...
Hi @donnieko,
You may follow the temporary work around for this issue.
1. Uninstall the NETGEAR Genie program from the computer/device.
2. Download the previous version (2.4.12) of the NETGEAR Genie.
Download link:
https://drive.google.com/file/d/0Bz-pjmQaYmk6Vk92eE81a20xRjg/view?usp=sharing
3. Install the program and check if it functions correctly.
4. Locate the drivers folder under C:\Program Files\NETGEAR Genie\bin and copy it to the desktop.
5. Download and install the latest version of NETGEAR Genie again using the download link below.
http://netgear.com/home/discover/apps/genie/aspx
6. Look for the same folder under the same location and delete the folder.
7. Replace the folder with the folder that you pasted on the desktop from the working version of NETGEAR Genie.
8. Close the NETGEAR Genie program through the system tray.
9. Re-open the NETGEAR Genie program and check if it works.
Regards,
Dexter
Community TeamDexterJB
Thank ,
The link for the older version worked...
Windows 10 didn't want to install it, but if you force it, it will.
Thank you
After a new router install today on my fairly new Win 10 computer, only to find Genie didn't work, I spent 53 minutes with tech support, who came to the conclusion that I had to leave my computer in SAFE MODE for geinie to work. I protested to a supervisor who told me I had to contact McAfee to get an exception dialed in to allow Genie to work.
Then I found this site. It seems that Genie doesn't work on Win 10. Shame on you, Netgear.
I tried the solution proposed by Dexter JB, and it WORKED!!!!!
Thank you Dexter JB, you are the only person at Netgear that seems to know what they are doing. Please tell your tech support guys the real story so they don't have to flounder around and have useless suggestions, better yet, Netgear should re-write Genie so it works!