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grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

LtScythe's avatar
LtScythe
Guide
Feb 01, 2016

DexterJB

 

Alright so after some time fiddling around with it I was finally able to get an older version of genie to work with the Driver trick you showed in a previous post, but now its saying that my router is not supported, but when I check the list its on there. I have the Nighthawk AC3200 R8000, is there any way to get around this?

 

rns.jpg

  • BelmontJohnny's avatar
    BelmontJohnny
    Aspirant
    Feb 02, 2016

    Was there any response or resolution to this?  Have the same issue.

      • LtScythe's avatar
        LtScythe
        Guide
        Feb 10, 2016

        And again you aren't understanding the fact that your little web login page doesnt work for me, your router login page not available, use IP Adress, **bleep** is unavailable, I am sick of playing this back and forth game, Netgear get your **bleep** together and fix the F****** problem, enough workarounds this is unacceptable, keep going this route you'll end up like D-Link, and your customers will take their business elsewhere.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 02, 2016

      Hi @Nr7000,

       

      1. Have you tried the temporary work around of replacing the drivers of the new version of the NETGEAR Genie program?

      2. You can still perform the firmware update without the NETGEAR Genie program. You may refer to the links below for the steps.

       

      http://kb.netgear.com/app/answers/detail/a_id/23960
      http://kb.netgear.com/app/answers/detail/a_id/9665
       

      3. The cause of the issue was just recently discovered. The fix is currently being worked on by engineering.

       

      Regards,

       

      Dexter

      Community Team

      • Nr7000's avatar
        Nr7000
        Aspirant
        Feb 03, 2016

        Hi Dexter,

        I spoke to technical support and he told me to just log directly onto the router and do the firmware update from there. The software is in the router. I just deleted the Genie software and when I get notification through email I will log on directly.