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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I am having a problem with wired access as a result of accepting a firmware update recommendation from Netgear from an email sent 2/2/16. Also, as a result, Netgear Genie will not work. I have uninstalled and reinstalled from http://www.netgear.com/home/discover/apps/genie.aspx per suggestion - three times - and still comes the failure. 1) It is showing "unidentified network/no internet" for my wired connect and 2) still no Netgear genie functionality. How can I get both issues resolved?
Hi @RUSTYDUCK,
1. Were you able to successfully complete the firmware update?
2. What is the model number and firmware version of your router?
3. Have you tried resetting the router after the firmware update?
4. What is the operating system of the computer that is experiencing the issue with the NETGEAR Genie?
5. What version of NETGEAR Genie do you have installed on that computer?
Regards,
Dexter
Community Team