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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
Mine does the same thing. I have a NEW computer and have never had a Netgear router before, so this was a clean install of version 2.4.16. It opens and then immediately crashes. Can't use the router so far.
Hi @drraz,
Have you tried performing the work around? If not, you may follow the steps below.
1. Install the latest version of NETGEAR Genie. You may use the download link below.
http://netgear.com/home/discover/apps/genie.aspx
2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
3. Delete the drivers folder.
4. Download the drivers for the previous version of NETGEAR Genie using the download link below.
https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing
5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
7. Paste the drivers folder.
8. Relaunch the NETGEAR Genie program
Regards,
Dexter
Community Team
I found that my old router WNDR 3400v2 is not compatible with Windows 10. I purchached R7000 and hoped that Genie would work but it didn't first. But I tried this method and it works!!! I really missed Genie. I also could download Gene on my Blackberry Z30. I have Surface Pro 3 upgrated to Windows 10.
Thanks for this - it worked for me!!! :-) Everything else I tried failed!