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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I am having the exact same problem. Spent 45 minutes on the phone with Netgear support only to hear that Net genie isn't supported with my model, even though it says so on the box, and the directions instruct me to download Netgenie.
What a mess.
I tried the workaround and it failed. Surely this is a very basic problem that Netgear should have fixed- the conversations on this site go back to October/November. Can someone suggest anything outside of a brand new router?