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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
My genie app worked after I upgraded to Windows 10, did you uninstall the Genie App before reinstalling it?
No I didn't uninstall first. I assume the genie software update process takes care of itself. Genie worked after the windows 10 update but when the genie update ran it deleted the old genie and crashed installing the new version. Windows reports that the software being installed is incompatable.
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I did delete genie in the control panel and it still failed. I went back and deleted everything on the pc that had 'netgear' in it except my internet favorites (not in the registry either). Made sure it did not show in the control panel. Downloaded the current version from the web site today and installed it without any problem. There have been many windows updates since I tried last. The version of Genie that installed ir 2.4.16.
I'm calling this fixed for me.
Bob