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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

Metrojack's avatar
Metrojack
Tutor
Oct 02, 2015

I have the same problem. Was told "New Version" Cleck here to install.

Now Win 10 tells me program caused Genie to shut down!

 

This is BS!

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 02, 2015

Hi Metrojack,

 

Have you tried uninstalling and re-installing the program? If not, please uninstall the program and you may use the download link below for the latest version of the NETGEAR Genie.

 

http://files.netgear-support.com/go/?a=d&i=eTmGNWM6Wi

 

Regards,

 

Dexter

Community Team

  • Metrojack's avatar
    Metrojack
    Tutor
    Oct 02, 2015

    got the email, thanks. Still the same problem.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 02, 2015

      Hi Metrojack,

       

      May I know what version of NETGEAR Genie you have installed? Can you also provide a screenshot of the error message?

       

      Regards,

       

      Dexter

      Community Team

      • Metrojack's avatar
        Metrojack
        Tutor
        Oct 03, 2015

        2.3 version

        message reads; "Something caused the program to stop working and it will be shut down."

        Genie actually starts-up and shows on screen for about 10 seconds before message pops up.

         

        Everything was find before the Genie update.

         

        I think Netgear has a bug in the update.

         

        I looked at the Win 10 info, shows it as an App error.

  • JimmyK4's avatar
    JimmyK4
    Aspirant
    Nov 20, 2015

    Whe I follow the link you provided, I get Setup V1.0.0.10.exe

    How do I tell if I get the latest version you suggested?

     

    I have tried multiple installations.  Each time was after removing previous versions.  Every time NetGenie starts and gets to the point where is directs me to plug in the device.  After doing so the dialog goes away and there  is no indication NetGenie is running. 

    Whe I try to start NetGenie, I get the spinning indicator to wait, which quickly goes away, but NOTHING happens.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 21, 2015

      Hi JimmyK4,

       

      It is possible that you are installing a driver for a USB adapter instead of the NETGEAR Genie version that allows you to monitor and manage your router. You can go to http://www.netgear.com/home/discover/apps/genie.aspx to download the latest version of the program. If you are using Windows 10 and experiencing some issues with the latest version, you can use the download link below for the previous version.

       

      http://files.netgear-support.com/go/?a=d&i=jlafHBVmpD

       

      Regards,

       

      Dexter

      Community Team

      • mrawmiller's avatar
        mrawmiller
        Aspirant
        Nov 30, 2015

        i AM HAVING THE SAME ISSUE EVERYONE ELSE IS HAVING. WE HAVE FOLLOWED EVERY LINK PROVIDED IN THIS THREAD. WE ARE DOWNLOADING THE GENIE DOWNLOAD LINKS FROM THIS THREAD. IT JUST ISNT WORKING