NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

Metrojack's avatar
Metrojack
Tutor
Oct 02, 2015

got the email, thanks. Still the same problem.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 02, 2015

    Hi Metrojack,

     

    May I know what version of NETGEAR Genie you have installed? Can you also provide a screenshot of the error message?

     

    Regards,

     

    Dexter

    Community Team

    • Metrojack's avatar
      Metrojack
      Tutor
      Oct 03, 2015

      2.3 version

      message reads; "Something caused the program to stop working and it will be shut down."

      Genie actually starts-up and shows on screen for about 10 seconds before message pops up.

       

      Everything was find before the Genie update.

       

      I think Netgear has a bug in the update.

       

      I looked at the Win 10 info, shows it as an App error.

    • cowboy2004's avatar
      cowboy2004
      Aspirant
      Nov 04, 2015

      My firmware update for my Netgear Genie R6300 in October 2015 went just fine. Then Microsoft sent out two updates:

      -Cumulative Update for Windows 10 for x64-based Systems (KB3105210) (Successfully installed on 11/3/2015)

      -Update for Windows 10 for x64-based Systems (KB3106932) (Successfully installed on 11/3/2015)

       

      After reboot, got the message, "This app can't run on the PC - Netgear Genie does not work on this version of Windows." Genie no longer worked saying it was not compatible to this Windows 10 version. 

       

      So yesterday (Nov 3) I restored the system back before the Windows update and Genie worked just fine again. But since, I have Windows Updates to run automatically, it again installed the above updates today and as before, Genie is no longer compatible.

       

      So is this a Netgear problem or a Windows problem?

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Nov 05, 2015

        Hi cowboy2004,

         

        Thank you for providing your input regarding this situation. As it stands, we are still not able to pinpoint what is causing the issue but the additional information certainly helps us out a lot. I will forward this to the right team so that we can isolate the issue.

         

        Regards,

         

        Dexter

        Community Team

    • Kelvinthegamer8's avatar
      Kelvinthegamer8
      Aspirant
      Jan 27, 2016

      i have the same problem now

      can you help me or can you give me a way to solve this problem

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 27, 2016

        Hi @Kelvinthegamer8,

         

        If you are also experiencing the issue wherein the NETGEAR Genie program will stop then, you may follow the steps below.

         

        1. Uninstall the NETGEAR Genie program from the computer/device.
        2. Download the previous version (2.4.12) of the NETGEAR Genie.

        Download link:
        https://drive.google.com/file/d/0Bz-pjmQaYmk6Vk92eE81a20xRjg/view?usp=sharing

        3. Install the program and check if it functions correctly.
        4. Locate the drivers folder under C:\Program Files\NETGEAR Genie\bin and copy it to the desktop.
        5. Download and install the latest version of NETGEAR Genie again using the download link below.


        http://netgear.com/home/discover/apps/genie/aspx

        6. Look for the same folder under the same location and delete the folder.
        7. Replace the folder with the folder that you pasted on the desktop from the working version of NETGEAR Genie.
        8. Close the NETGEAR Genie program through the system tray.
        9. Re-open the NETGEAR Genie program and check if it works.

        Regards,

        Dexter
        Community Team