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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

BobP01's avatar
BobP01
Tutor
Oct 06, 2015

Same results as tomdaltonz     Removed 2.4.16.  even check registry to be sure nothing was hanging around.  downloaded and installed 4.14 withe the same results.  It says it's installed, even pits an icon on the desktop, opend for 5 seconds then reports it stopped and closes.  If you click on the icon it installed on the desktop, it tries to reinstall istself, as if the first install never completed or was removed when the program stopped working after 5 seconds or so

  • carll76's avatar
    carll76
    Apprentice
    Oct 06, 2015

     

    Sorry... I didn't see this thread (I did search but am a noob to this site)...

     

    Other thread

     

    I tried installing 2,1.4.14 and that crashes as well now..  Surface pro 3.. Lenovo windows 10 laptop installed 2.1.4.16 no problem.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 06, 2015

      Hi tomdaltonz, BobP01, and carll76,

       

      1. May I know if you have tried installing the latest version (2.4.16) on top of the older version (2.4.14)?

      2. Before encountering the issue, was the previous version working fine?

      3. Does installing the previous version alone encounter the same issue as well?

      4. Please try installing an older version (2.4.12) using the link below to see if the issue persists.

       

      http://files.netgear-support.com/go/?a=d&i=VeD4PiGoVI

       

      Regards,

       

      Dexter

      Community Team

      • carll76's avatar
        carll76
        Apprentice
        Oct 06, 2015

        DexterJB

         

        2.4.12 works for me  :)

         

         

        genie 2.4.12.PNG

         

        Steps I followed prior to this..

         

        Removed everything genie related (checked registerery as well)

        Installed 2.4.14 (failed to open)

        Installed 2.4.16 over the top (failed to open)

         

        I dont know which version I was using before :) I only got the router about 10 days ago.. It was working fine.