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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
Sorry... I didn't see this thread (I did search but am a noob to this site)...
I tried installing 2,1.4.14 and that crashes as well now.. Surface pro 3.. Lenovo windows 10 laptop installed 2.1.4.16 no problem.
Hi tomdaltonz, BobP01, and carll76,
1. May I know if you have tried installing the latest version (2.4.16) on top of the older version (2.4.14)?
2. Before encountering the issue, was the previous version working fine?
3. Does installing the previous version alone encounter the same issue as well?
4. Please try installing an older version (2.4.12) using the link below to see if the issue persists.
http://files.netgear-support.com/go/?a=d&i=VeD4PiGoVI
Regards,
Dexter
Community Team