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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 12, 2015

Hi Art_Uro, Nr7000, Jrev, kimella,

 

Please indicate the devices (brand and model) that experience the issue since I will collate the information to send an inquiry to Engineering. This is a bit odd since other Windows 10 devices are able to run the NETGEAR Genie program just fine. This will help us isolate the issue.

 

Regards,

 

Dexter

Community Team

Jrev's avatar
Jrev
Tutor
Oct 13, 2015

Got the Android Galaxy 6 phone and the Android Galaxy Tablet S to download Genie! Still not on the Toshiba Satellite Laptop w/ widows 10 that I just got last week!