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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

bn0ran01's avatar
bn0ran01
Aspirant
Oct 28, 2015

I tried the recommed solusion for the same issue and it does not work on my Windows 10 Pro version.  Any suggestions?


 



  • tomdaltonz's avatar
    tomdaltonz
    Star
    Oct 28, 2015

    Have you tried using the compatability troubleshooter on the program prior to installing it?  I think I installed mine using Windows 7 settings.

    • bn0ran01's avatar
      bn0ran01
      Aspirant
      Oct 29, 2015
      tomdaltonz wrote:

      Have you tried using the compatability troubleshooter on the program prior to installing it?  I think I installed mine using Windows 7 settings.

      tomdaltonz wrote:

      Have you tried using the compatability troubleshooter on the program prior to installing it?  I think I installed mine using Windows 7 settings.


      No I have not I will try it now thank you