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Forum Discussion
Ari_sydney
Mar 21, 2017Aspirant
Genie Login issue x6 r8000
Hi All, just wondering if anyone have similar issues..I'll be able to login to admin using browser but I'm unable to use genie app on both IOS and Android..I rebooted the router problem still per...
- Aug 24, 2017
Hi luterguy,
Please update the router to the latest firmware version (1.0.3.54) for the fix and do a factory reset. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team
luterguy
Aug 20, 2017Aspirant
Having same issue. Netgear support no help. Let me know if you found resolution. After this issue and experience with netgear support (horrible) ....I am planning on returning router as defective and buying different brand. FYI...I use Arlo cameras (like) and came from netgear 6300 which I had no issue with genie app. I had been happy with netgear....but this x6 is either defective or something. Not a happy customer.
DexterJB
Aug 24, 2017NETGEAR Moderator
Hi luterguy,
Please update the router to the latest firmware version (1.0.3.54) for the fix and do a factory reset. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team