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Kleven's avatar
Kleven
Aspirant
Nov 01, 2018
Solved

Genie login

So here's one: Trying to login to my R7000 v 1.0.9.42 from my android phone (Motorola's Droid) works just fine...suddenly from my Amazon Fire I get a password error. I'm sure it worked last week ... But I did switch to this router just this week so I'm thinking that older version of Genie on the Amazon Fire is the issue?

 

Amazon Genie is v 2.1.51

Phone Genie is v 3.1.62

  • DexterJB's avatar
    DexterJB
    Nov 02, 2018

    Hi Kleven,

     

    Welcome to the community!

     

    1. Have you tried re-installing the app on the Amazon Fire?

    2. Have you tried changing the router password?

    3. If it is an option for you, you can try sideloading the updated version of the Genie app from APKMirror.com if available. This link may help.

     

    Regards,

     

    Dexter

    Community Team

4 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 02, 2018

    Hi Kleven,

     

    Welcome to the community!

     

    1. Have you tried re-installing the app on the Amazon Fire?

    2. Have you tried changing the router password?

    3. If it is an option for you, you can try sideloading the updated version of the Genie app from APKMirror.com if available. This link may help.

     

    Regards,

     

    Dexter

    Community Team

    • Kleven's avatar
      Kleven
      Aspirant
      Nov 02, 2018

      Using apx extractor I sideloaded Genie (via email) and that seemed to work! Thanks Dexter JB !!

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Nov 02, 2018
        Kleven wrote:

        Using apx extractor I sideloaded Genie (via email) and that seemed to work! Thanks Dexter JB !!

        v3.1.62 version or what?