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Genie won't connect to OpenDNS for Parental Controls
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry. I am using the PC versio...
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!
Here's the original thread:
The awesomeness of the Netgear support pages continues: Per you suggestion, I searched Netgear Support for Netgear Genie app download versions and YES: found a link to a page describing version 2.4.52, dated Jan 25, 2018, a newer version than what I downloaded (yesterday v2.4.48.00).
Alas, the page includes NO link to a download of this version. Huh?
The only doanload links I can find for Genie is the app page I found originally.
Can you provide a link to a different version I could download?
Thanks,
Link to Genie ver 2.4.52 page I referenced above, with no download link
https://kb.netgear.com/000037853/Genie-Desktop-Version-2-4-52-2-4-32-Updated-Jan-25-2018
The only doanload links I can find for Genie is the app page I found originally.
Can you provide a link to a different version I could download?
Did you try that original link?
As I said, there was a short lived version that Netgear pulled and replaced with something with the same version number.
This means that the link you have may well deliver something newer than the one that causes you grief.
RE: downloading newer version---
I downloaded the version I installed two days ago, downloaded again yesterday just to check. Both files are the same size, with the same properties (version, timestamp, etc).
While I think it unlikely that they updated the download yesterday, I'll still remove and re-install and see if there is any change.
You are probably right, but there was that fleeting report from several people.
The whole Netgear genie thing, and its versions, is strange.
One thing I have found is that installing an older version of the desktop genie can at least throw up a "new version available" alert when you open it.
