NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Genie won't connect to OpenDNS for Parental Controls
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry. I am using the PC versio...
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!
....Oh yes, if I click on the Router Settings within Genie, I do get a login prompt, but it times out before the router authenticates it. I was also getting this error with the other, newer version of Genie I had installed. I have confirmed that I am using the correct login/pw for the router Admin.
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!