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Genie won't connect to OpenDNS for Parental Controls
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry. I am using the PC versio...
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!
The ENTIRE reason I purchased this unit was to use the Parental Controls. 3 different times, I try for several hours over a few days then give up. I found this thread about the same issue that I'm facing ("There was an error signing in... blah blah blah") and got all excited that there might be a fix. Alas, not so much. :(
When i try to sign in to 'open a support ticket', the system tells me I've waited too long and it wants $$$. When I try to open the FTP that supposedly contains the old Genie version that (might) work, my login information is not accepted.
Yup - OpenDNS knows there's an issue and has thrown it back onto Genie. Help??? Please??? I don't want to go buy another router from another manufacturer.
email support at: netgearteam@netgear.com
I had a very good experience with email and phone support. Total opposite of this "Community" support. Received an email response asking for a good time to call, then they called back almost right at the designated time. Tech was able to get the mess working within a resonable amount of time.
The link you provided for old version of Genie requires a login, my Netgear login doesn't work, can you provide a working link for old version of Genie, or where did you get the login?
"Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3 "
I believe I have the same issue with Genie versioning. My network and devices have worked for 2 years with Genie, parental controls, bypass login and OpenDNS.
I added a new PC, downloaded Genie from Netgear website this week, and this version of Genie won't login to OpenDNS or Parental controls on this PC. Other PC's and devices are still working perfectly, and my web OpenDNS and bypass logins work.
I just can't use Genie to add bypass login on this new PC