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Genie won't connect to OpenDNS for Parental Controls
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry. I am using the PC versio...
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!
Hello!
I have a Nighthawk X6 R8000 Firmware Version
V1.0.4.12_10.1.46
.....and I'm having the same problem. Tried formatting. Tried re-installing the stupid app 3 times. Tried to access from my cellphone app also. Same result. My filters on OPenDNS do not work!!! And I can't log into OPenDNS from ANYWHERE.
At this point, I'm thinking of buying a new router.
Has anyone found a workaround for this?
You should email support at netgearteam@netgear.com
They had a tech call me, he solved the issue. As bad as the support forum is, the email and phone support was just the opposite, very good.
Thanks.... I will give it a try.
Genie OpenDNS parental controls not working.
New NightHawk app only mentions Circle.
Looks to me like Netgear is discontinuing the OpenDNS parental controls.
Some notification would have been nice instead of silently disabling it with updates.
I emailed them a week ago, no response.
Since it looks like the problem is with the current version of Genie (PC), I uninstalled what I had, ran CCleaner and then installed a downloaded version of Genie I had from July 2017.
With the older version of Genie, I logged into Parental Controls without a problem and was able to make changes to the filtering level of each of my devices.
Geesh! I'm getting fed up with Netgear - first there was the wifi dropping off back in November that seemed to finally cure itself in January (after I dropped another $275 on a new modem/router because I thought my old one was causing the problem); and now the parental controls with OpenDNS that they won't seem to acknowledge! :smileymad:
m2jel wrote:Geesh! I'm getting fed up with Netgear - first there was the wifi dropping off back in November that seemed to finally cure itself in January
For the sake of accuracy, and history, I'll point out that that one was an early Christmas present from Google and its work on Chromecast and Android. It created a "wifi flood" on 2.4 GHz that affected pretty well all router makers.
It did not "finally cure itself". Google, Netgear and other router makers, along with their chipset suppliers, produced new firmware and software updates that mended the hole.
All of this is covered in excruciating detail in hundreds of messages in these forums.
