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Genie won't connect to OpenDNS for Parental Controls
I get I know there is already a good thread on this subject, but this !@*&($@#*&#& forum app WON'T let me add my question to that thread. So we get a new thread, sorry. I am using the PC versio...
Solution found:
Emailed support at: netgearteam@netgear.com
They called while I was out of town, also emailed with a link to provide workable callback time and phone number as well as requested some basic system information.
Tech called back right on time.
Very polite and knowledgeable.
Had me download and run a remote control app so he could directly manipulate my system.
Updated firmware on router (even though router indicated firmware was up to date).
Tech took the time to back up the router settings first.
Re-downloaded latest Ver of Genie, which failed to work.
We confirmed that I had the correct OpenDNS login/pw by directly accessing OpenDNS through their website.
Uninstalled Genie, downloaded older version (2.4.38) from here: https://files.netgear-support.com/go/index.php?action=d&step=3
Installed this version.
This version of Genie connected successfully with Router and OpenDNS (after a couple tries, I probably entered password wrong)
Genie is now working correctly.
Support this time was A+ in quality.
Thanks!
The workaround I use (hope it gets fixed properly though, the latest Genie update 2.4.54 still has the login issue with OPENDNS):
Log into router via web browser: 192.168.1.1
Use Parental Controls from there (you login to OPENDNS fine this way)
Dan
The parental controls provided by the router itself do work, although if you add meaningful names to devices it seems to forget them, which is a total PITA. Please be aware that the IP address you use is an internal one, other users may use a different scheme, such as 192.168.0.1 or 10.0.0.1. Either are pretty standard, but I think Netgear usually defaults to the 192.168.n.n scheme.