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Forum Discussion

rikkiB3's avatar
rikkiB3
Aspirant
Nov 16, 2015
Solved

GENIE

my netgear genie software keeps crashing ever since the new update. ive tried going to the other forums but they did not work. ive uninstalled and installed multiple times, ive restarted eveything .....
Genie
  • DexterJB's avatar
    DexterJB
    Nov 17, 2015

    Hi rikkiB3,

     

    There seems to be an issue with the latest version of the NETGEAR Genie program with some Windows 10 devices and this has already been reported to engineering. As a work around, you may download and install the previous version (2.4.12) of NETGEAR Genie using the link below.

     

    http://files.netgear-support.com/go/?a=d&i=DtPVWSo7M8

     

    Regards,

     

    Dexter

    Community Team

chuckbdaly's avatar
chuckbdaly
Aspirant
Dec 01, 2015

I have tried uinstalling and reinstalling Genie, but it displays in such a tiny window I can't read it. I have run compatiblity testing for Windows 10, but nothing helps. Anything?

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 01, 2015

    Hi chuckbdaly,

     

    If you are using a high resolution screen then the program will appear smaller than normal. This is due to the app not yet programmed to be DPI aware. This has already been reported to engineering. Please keep the program up to date for possible fixes.

     

    Regards,

     

    Dexter

    Community Team