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Rands100's avatar
Rands100
Aspirant
Oct 04, 2016
Solved

Ios10 + genie

Since updating my iPhone to ios10 netgear genie doesn't work. Any ideas? Thanks
Genie
  • DexterJB's avatar
    DexterJB
    Oct 25, 2016

    Hi Rands100,

     

    Thank you for responding. The remote login through the Genie app feature is currently only supported by the following router models:

     

        R6250
        R6400
        R6700
        R6900
        R7000
        R7300DST
        R7800
        R7900
        R8000
        R8300
        R8500
        R9000

     

    You may refer to the article linked below.

     

    http://kb.netgear.com/app/answers/detail/a_id/26109

     

    Regards,

     

    Dexter

    Community Team

Alexsanders's avatar
Alexsanders
Aspirant
Oct 23, 2016
My guess is that they did this for security reasons. Tunelling in from an external IP is always risky. Maybe they can implement some type of vpn with the Genie app? I'm no network expert but this problem has been with this app since I first started using it maybe 5 years ago.
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 25, 2016

Hi Rands100,

 

1. What is the model number and firmware version of your device?

2. Have you tried un-registering and doing the registration for remote login again?

3. Does the issue persist on all your devices?

 

Regards,

 

Dexter

Community Team