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Forum Discussion
Karaptian
Feb 07, 2023Aspirant
Netgear AC1900
Netgear AC1900 Genie v 1.0.0.15 Windows 10 Pro I have successfully installed and connected the AC1900 and have downloaded the Genie Software. I understand that I am currently running the latest...
michaelkenward
Feb 08, 2023Guru - Experienced User
Karaptian wrote:
Netgear AC1900
Genie v 1.0.0.15
Windows 10 Pro
Which router is this?
AC1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe WiFi speeds. Netgear has made a dozen or more AC1900s.
Look at the label on the device for the model number.
If you are referring to the Desktop genie for Windows, that is nothing like the latest version. I have 2.6.64
genie | Product | Support | NETGEAR
However, when I run the option to "update software", it only gets to 20% download and locks up. It doesn't finish.
My understanding is that it should be able to complete the download and provide a confirmation i.e. "Your software is up to date."
Not by any means the best way to check for firmware updates.
Experienced users prefer a manual operation:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support