Forum Discussion

Aspirant

Oct 16, 2016

Solved

Netgear Genie Authentication Problem

When logging via a browser I can access my router. If I try via iPhone or iPad genie app I get th message "login failed. Please enter in the correct Admi password". Password gives access via the bro...

Genie

Jonnoza
Oct 24, 2016
With the new App update to version 2.4.38 the problem has been resolved.

Thank you

Jonnoza

Aspirant

Oct 20, 2016

Thank you

Have done all of the above. Waited for a Genie app update, hoping this would solve the problem. Factory reset of router.

I can access the router with PC, iPad, iPhone using a web browser. But the Genie app will not accept the same password that is used to access the router using a browser.

DexterJB

NETGEAR Moderator

Oct 20, 2016

Hi Jonnoza,

Thank you for responding. We are currently investigating this. Please make sure you keep the app up to date for possible fixes.

Regards,

Dexter

Community Team

Jonnoza
Aspirant
Oct 24, 2016
With the new App update to version 2.4.38 the problem has been resolved.

Thank you
- DexterJB
  NETGEAR Moderator
  Oct 25, 2016
  Hi Jonnoza,
  
  Thank you for the confirmation.
  
  Regards,
  
  Dexter
  
  Community Team