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jakester776's avatar
jakester776
Follower
Jan 17, 2017
Solved

Netgear Genie error

I recently downloaded the Netgear Genie for the parental controls.  Prior to doing this I upgraded to the latest firmware.  I'm currently have a connection to the internet, obviously,  but GENIE says...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 19, 2017

    Hi jakester776,

     

    1. What is the model number of your device? Please make sure that it is included among the compatible devices listed on the link below.

     

    http://kb.netgear.com/app/answers/detail/a_id/24686

     

    2. If it is, try using another device (Android, iOS, another computer).

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 22, 2017

Hi jakester776,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team