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Netgear genie router username login disabled
Cannot type anything into the username field to login into the router. 3 updates ago this worked. 3 updates later it's still not fixed. I'm using this app on a iPad and iPhone and it doesn't work on either.
Does Netgear actually check these updates?
Absolutely appalling.
After discussions with Level 2 support and being sent a D7000v2 to try I can more or less confirm for me anyway the problem lies within the Genie app, they've now made it incompatable with the D7000v1, now whether this is intentional or not I don't know. (This may also be the problem with other older models)
What they could've done is made available the the last known app that works on older models and warn user that it would nolonger be updated.
I didn't keep the D7000v2 as the various firmware updates I tried had too many problems but it worked great with app lol which I can live without, I'd sooner have a reliable Modem/router then the Genie app!
Thanks go to DexterJB and Paul at Level 2 support for there help
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Cannot login. Cannot enter username.
ukoldgit wrote:
Cannot type anything into the username field to login into the router. 3 updates ago this worked. 3 updates later it's still not fixed. I'm using this app on a iPad and iPhone and it doesn't work on either.
We know nothing about your hardware, or what is blocking you. So this response is all general stuff,
What are you trying to login to? Wifi? Router? Something else?
You have to connect to the wifi before you can login to the graphical user interface (GUI) with an iPad or iPhone. The wifi username (SSID) and password (passphrase) are what you set them to be or the defaults on your harwdare.
That is for a local a connection where you are on the same wifi network as your router.
Then you can use the password to get at the GUI. The username is always admin and the password is whatever you have set it to be. (The default is password.)
If you are trying to connect one a different network, over the internet, this is remote access. To use that you have to set it up on your router and through mynetgear.
michaelkenward wrote:
ukoldgit wrote:
Cannot type anything into the username field to login into the router. 3 updates ago this worked. 3 updates later it's still not fixed. I'm using this app on a iPad and iPhone and it doesn't work on either.
We know nothing about your hardware, or what is blocking you. So this response is all general stuff,
What are you trying to login to? Wifi? Router? Something else?
You have to connect to the wifi before you can login to the graphical user interface (GUI) with an iPad or iPhone. The wifi username (SSID) and password (passphrase) are what you set them to be or the defaults on your harwdare.
That is for a local a connection where you are on the same wifi network as your router.
Then you can use the password to get at the GUI. The username is always admin and the password is whatever you have set it to be. (The default is password.)
If you are trying to connect one a different network, over the internet, this is remote access. To use that you have to set it up on your router and through mynetgear.
I did reply to this but it seems to have been deleted.
If indeed you don't need the user name as it is fixed to admin why do you have to enter it when you login via 192.168.0.1 ?
So given that you can't enter the username in the Genie app why even show it.
Also as the app worked 3 updates ago and indeed allowed you to type into the user name field seems to suggest the updates have caused a problem which once again Netgear will not acknowledge.
Your reply also implies you do not know what the Genie app does or is used for on iPad/iPhone. Being unable to login into the router using the app renders over 50% of the app useless.
As I explicitly mentioned the router in this sentence "Cannot type anything into the username field to login into the router." and you ask "What are you trying to login to? Wifi? Router? Something else?" makes me wonder why you even bothered to respond.
I don't expect anyone from Netgear to respond as they are absolutely appaling with their support unless you pay for it but rely on people guessing as to what is asked and reply with something that is no help whats so ever.
ukoldgit wrote:As I explicitly mentioned the router in this sentence "Cannot type anything into the username field to login into the router." and you ask "What are you trying to login to? Wifi? Router? Something else?" makes me wonder why you even bothered to respond.
Because your message was not clear.
People turn up here and say "cannot login" without making it clear that they are already connected to the wifi. Hence those questions seeking clarification. If you don't want to provide further details so that we can understand what is happening at your end, and just want to have to a moan, that's your prerogative.
