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ukoldgit's avatar
ukoldgit
Apprentice
Feb 27, 2019
Solved

Netgear genie router username login disabled

Cannot type anything into the username field to login into the router. 3 updates ago this worked. 3 updates later it's still not fixed. I'm using this app on a iPad and iPhone and it doesn't work on ...
  • ukoldgit's avatar
    ukoldgit
    Mar 29, 2019

    After discussions with Level 2 support and being sent a D7000v2 to try I can more or less confirm for me anyway the problem lies within the Genie app, they've now made it incompatable with the D7000v1, now whether this is intentional or not I don't know. (This may also be the problem with other older models)

    What they could've done is made available the the last known app that works on older models and warn user that it would nolonger be updated.

    I didn't keep the D7000v2 as the various firmware updates I tried had too many problems but it worked great with app lol which I can live without, I'd sooner have a reliable Modem/router then the Genie app!

     

    Thanks go to DexterJB and Paul at Level 2 support for there help