NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NETGEAR IS PUTTING CUSTOMER SAFETY IN JEOPARDY!
With all of the scammers out there today and as cautious as people need to be I would think a company such as NETGEAR would have a clue when it comes to customer safety and how to identify themselves...
Junktome wrote:
I contacted Netgear about Netgear Genie problems, I made absolutely sure the web address and company I was contacting was Netgear.
I'm not. Indeed, past conversations here suggest that you probably did not talk to anyone at Netgear.
Who did you call? If it was one of those sites found with a web search, then there is a high probability that it has nothing to do with Netgear.
Many of those listing are from third-party sites that pay to appear in the search engines. They then create sites that "borrow" the Netgear logo.
Those sites will also appear if you search for other makes of hardware. Using them can be dangerous.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Netgear's support is limited to 90 days. You get that by registering your device and starting the process on the MyNetgear site.
Junktome wrote:
Why is there no company logo on any of the support pages customers are directed to?
That wasn't a Netgear site then.
Join the list of people who have been scammed. But you can hardly blame Netgear for crooks who want to con gullible consumers.
Junktome wrote:
I contacted Netgear about Netgear Genie problems, I made absolutely sure the web address and company I was contacting was Netgear.
I'm not. Indeed, past conversations here suggest that you probably did not talk to anyone at Netgear.
Who did you call? If it was one of those sites found with a web search, then there is a high probability that it has nothing to do with Netgear.
Many of those listing are from third-party sites that pay to appear in the search engines. They then create sites that "borrow" the Netgear logo.
Those sites will also appear if you search for other makes of hardware. Using them can be dangerous.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Netgear's support is limited to 90 days. You get that by registering your device and starting the process on the MyNetgear site.
Junktome wrote:
Why is there no company logo on any of the support pages customers are directed to?
That wasn't a Netgear site then.
Join the list of people who have been scammed. But you can hardly blame Netgear for crooks who want to con gullible consumers.
Thank you for your response and I'm looking into GearHead Support. I am not trying to simply "blame Netgear for a third party action" but I truly think my call was somehow rerouted after I contacted the NetGear Customer Service number. I went to my NetGear account and followed prompts it was after someone answered my call I was told a tech would contact me within 5 min. I did receive the call and the person "Mike from Netgear" had information about my Netgear account, told me about items showing on my Netgear Genie dashboard etc. The only information I gave to the original person who answered the phone and told me someone would call me was my phone number and model number of router, so how did they know what information was showing on my Netgear Genie dashboard? It was things like this that lead me to believe it actually was Netgear. I apologize to Netgear, but how do I contact them when I have already attempted to use my Netgear account following the outlined process listed. I'm so confused by all of this and feel very violated, I have purchased so many protection packages, warranties, tech programs and so on yet I can't find a way to get help from any of them so essentially I've tossed hundreds of dollars out the window, spending more and more money when my only income is Social Security Disability due to a recent accident makes finding the money to keep purchasing a better way with the hope I can actually receive help very difficult. What I've learned from this is not to trust anything, being "protected" means nothing and using a companies website and your account are not a safe contact method. What I need is a safe contact method when I have problems.
Thank you again,
