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Forum Discussion
Solved
NetGear R6400 - shows not connected to internet but it is!
I’m having issues with my netgear router. It’s showing all my devices are connected on the genie map but there is a red line from the globe to the devices. Most of my devices are not working on WiFi. ...
Hi Angelswm,
Welcome to the community!
1. What is the current firmware version of the router? This link may help.
2. What is the status of the Internet LED? Page 10 of the user manual here may help.
3. Do you have other devices that can go online without any issue?
4. Have you tried resetting the router?
Regards,
Dexter
Community Team
