NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NetGear R6400 - shows not connected to internet but it is!
I’m having issues with my netgear router. It’s showing all my devices are connected on the genie map but there is a red line from the globe to the devices. Most of my devices are not working on WiFi. ...
Hi Angelswm,
Welcome to the community!
1. What is the current firmware version of the router? This link may help.
2. What is the status of the Internet LED? Page 10 of the user manual here may help.
3. Do you have other devices that can go online without any issue?
4. Have you tried resetting the router?
Regards,
Dexter
Community Team
The expander works after the router is reset but a couple days later it still shows as connected in settings but my Ipad and Iphone do not connect to the wifi even though it shows a strong signal?
Hi CruisewithBill,
1. Please indicate the exact model number and firmware version of both your router and extender.
2. When you say "reset", are referring to doing a factory reset or just turning the device off and on?
3. Are your devices trying to connect to the main router or the extender?
4. Do you have other devices that work fine when connecting to either the router or the extender?
Dexter
Community Team
Hi CruisewithBill,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team